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ORDER BEFORE 1PM SAME DAY DISPATCH | 14 DAY RETURN POLICY
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Emerald Struts, the easiest way to open your rear boot.
Our automatic gas struts are designedย by Emerald Struts, tested and trialled for a period of months to ensureย they function correctly and keep you satisfied.ย ย
We provide a 12 monthsย warrantyย with every order. If your item is faulty thenย contact our customer service team to obtain a replacement or full refund!
Installation is very easy,ย taking as little asย 10 minutes. Each product comes with a step by step 'installationย guide'ย and our team are always here to help. Prices are individual to each model.ย ย ย
* Allย prices are inclusive of 20% VAT, VAT does not apply to non UK customers, however non UK customers may be subject toย localย custom charges by your government. *
Emerald Struts Ltdย are based in the United Kingdom. We ship our products using Royal Mail andย work to ensure that youย receiveย your parcel safely and promptly.ย Weย provide premium packagingย and send all items tracked.ย ย
| Tracked 48 | For orders within the United Kingdom | 1-3 business days |
| International | For orders outside the United Kingdom | 3-5 business days |
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Please note, there are delays with all international orders as a result of the new customs process. Please try to remain patient.ย
| DO YOU PROVIDE A WARRANTY? |
| WE PROVIDE A 12 MONTH WARRANTY FOR FAULTY PRODUCTS, HOWEVER WE DO NOT PROVIDE A WARRANTY FOR DAMAGES CAUSED IF INSTALLED AND CAUSES DAMAGE. DUE TO THE NATURE OF THIS PRODUCT, IT MAY CAUSE ALIGNMENT ISSUES WHEN INSTALLED, YOU WILL NEED TO CORRECT THE ALIGNMENT YOURSELF BY ADJUSTING YOUR BRACKETS. THE REASON FOR THIS IS DUE TO DIFFERENT CARS BOOT ALIGNMENT HAS BEEN ADJUSTED DIFFERENTLY OVER THE YEARS.ย |
| DO I NEED TO GET MY CAR CODED? |
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NO, THERE IS NO CODING REQUIRED, YOU REMOVE YOUR EXISTING STRUTS AND REPLACE THEM WITH OURS. |
| I HAVE INSTALLED THEM BUT IT ISN'T OPENING? |
| MAKE SURE YOU ARE HOLDING DOWN THE BOOT BUTTON ON YOUR KEY FOB. ALSO ENSURE YOU FOLLOW THE 'INSTALLATION GUIDE' CORRECTLY.ย |
| ย THE BOOT REQUIRED MORE FORCE TO CLOSE, IS THIS NORMAL AND WILL IT CAUSE DAMAGE TO MY BOOT?ย |
| THIS IS PERFECTLY NORMAL! THE EXTRA PRESSURE IF REQUIRED AS A RESULT OF THE SPRING IN PLACE. WITHOUT THIS, THE BOOT WILL NOT 'POP' OPEN.ย
THE PRESSURE REQUIRED WILL EASE OVER TIME, AND YOU WILL NATURALLY ADJUST TO THIS WITHOUT EVEN REALISING.ย ALL STRUTS ARE DESIGNED AND TESTED PRIOR RELEASE, TO ENSURE THEY HAVE ENOUGH POWER TO OPEN YOUR BOOT WITHOUT CAUSING DAMAGE.ย IF YOUR BOOT IS RUBBING DUE TO INSTALLING OUR STRUTS, YOU WILL NEED TO ADJUST YOUR BOOT TO REDUCE THE RUBBING. PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY DAMAGES CAUSED AS A RESULT OF USING OUR PRODUCT. PLEASE ENSURE THAT THEY ARE INSTALLED CORRECTLY.ย |
