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Product Information
What are Emerald Struts?
Emerald Struts are high-quality, automatic boot struts designed to enhance the functionality of your vehicle by providing smooth and reliable boot opening and closing.
How do Emerald Struts work?
Emerald Struts use a combination of gas and mechanical springs to automatically lift and support your vehicle's boot lid. This mechanism ensures effortless operation with just a click of your key fob.
What vehicles are compatible with Emerald Struts?
Emerald Struts are compatible with a wide range of vehicles, including most standard road cars. Please check our compatibility guide or contact customer support for specific vehicle models. Find your model
Installation and Usage
How do I install Emerald Struts?
Installation is straightforward and can be done with basic tools. Detailed instructions and all necessary hardware are included in the kit. You can also find installation videos on our website.
Do I need any special tools for installation?
No special tools are required. Our kit includes everything you need for installation, and basic household tools like a flat bladed tool may be needed.
Can I install Emerald Struts myself, or do I need a professional?
Emerald Struts are designed for easy DIY installation. However, if you are not comfortable with installing them yourself, you may opt for professional installation.
Are there any video tutorials available for installation?
Yes, we provide detailed video tutorials on our website to guide you through the installation process step-by-step.
What should I do if I encounter issues during installation?
If you encounter any issues, please refer to our troubleshooting guide or contact our customer support for assistance.
Maintenance and Care
How do I maintain my Emerald Struts?
Regularly check for any signs of wear and tear and clean the struts with a damp cloth. Apply lithium grease to the ball studs periodically to ensure smooth operation.
Are there specific cleaning instructions for Emerald Struts?
Yes, simply wipe the struts with a damp cloth to remove any dirt or debris. Avoid using harsh chemicals that could damage the protective coating.
How often should I check my Emerald Struts for wear and tear?
We recommend checking your struts every six months for any signs of wear and tear to ensure they remain in optimal working condition.
What should I do if my struts start making noise?
If your struts start making noise, it could indicate the need for lubrication or that a part needs to be tightened or replaced. Please refer to our maintenance guide or contact customer support for help.
Ordering and Shipping
How can I place an order for Emerald Struts?
You can place an order directly through our website by selecting your vehicle model and desired strut type, then proceeding to checkout.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 1-3 business days in the UK and 7-10 business days for international orders.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Please check our shipping policy for more details.
Returns and Warranty
What is your return policy?
We offer a 14-day return policy for unused and undamaged products. Please visit our returns page for more information.
How do I initiate a return?
To initiate a return, please contact our customer support with your order details, and they will guide you through the process.
Are there any conditions for returning a product?
Yes, the product must be unused, undamaged, and returned in its original packaging. Please refer to our return policy for full details.
Is there a warranty on Emerald Struts?
Yes, Emerald Struts come with a one-year warranty covering manufacturing defects. Please see our warranty page for more information.
How do I claim warranty service?
To claim warranty service, contact our customer support with your order number and details of the issue. They will assist you with the warranty claim process.
Customer Support
How can I contact customer support?
You can contact our customer support via email, phone, or live chat on our website.
What are your customer support hours?
Our customer support is available Monday to Friday from 9 AM to 5 PM GMT.
Do you offer live chat support?
Yes, we offer live chat support on our website during business hours for immediate assistance.
How quickly can I expect a response to my inquiry?
We aim to respond to all inquiries within 24 hours during business days.
