RETURNING AN ITEM?
We want you to be totally happy with your purchase however, we know that sometimes things can go wrong and you'll need to send an item back to us.
RETURNS
Can I return my items?
You may return goods ordered online with us for a full refund up to 14 days from receipt of goods. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required.
Before returning your item(s) please email customer services using the links provided to get your a return RMA number. This will help us to track your return and ensure you receive your exchange or refund promptly.
Do you offer warranty on your products?
Unsatisfactory quality, not fit for purpose or not as described products are deemed as faulty. If you have received a faulty item, please contact us here.
Please insert the following details.
- Your full order number
- Product name
- Photographs that show the fault as clearly as possible, including the whole product and the Emerald Struts logo / label
Please don’t send your faulty item back to us until you have been in touch with us!
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
When can I expect my refund?
Once we've received your item(s) back, our returns department will inspect and restock the goods. Once has been done, an automated refund is processed by our accounts department back onto the original payment method. Please note the funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process.
How do I cancel an order?
You can cancel any order placed with us for full refund including carriage up until the point we dispatch it, simply by contacting customer services by telephone or email. Should you wish to cancel an order after it's been dispatched it would fall under our returns guidelines.
