Emerald Struts Ltd are based in the United Kingdom. We ship our products using Royal Mail and work to ensure that you receive your parcel safely and promptly. We provide premium packaging and send all items tracked.
For orders within the United Kingdom
1-3 business days
For orders outside the United Kingdom
3-5 business days
Please note, there are delays with all international orders as a result of the new customs process. Please try to remain patient.
DO YOU PROVIDE A WARRANTY?
WE PROVIDE A 12 MONTH WARRANTY FOR FAULTY PRODUCTS, HOWEVER WE DO NOT PROVIDE A WARRANTY FOR DAMAGES CAUSED IF INSTALLED INCORRECTLY.
DO I NEED TO GET MY CAR CODED?
NO, THERE IS NO CODING REQUIRED, YOU REMOVE YOUR EXISTING STRUTS AND REPLACE THEM WITH OURS.
I HAVE INSTALLED THEM BUT IT ISN'T OPENING?
MAKE SURE YOU ARE HOLDING DOWN THE BOOT BUTTON ON YOUR KEY FOB. ALSO ENSURE YOU FOLLOW THE 'INSTALLATION GUIDE' CORRECTLY.
THE BOOT REQUIRED MORE FORCE TO CLOSE, IS THIS NORMAL AND WILL IT CAUSE DAMAGE TO MY BOOT?
THIS IS PERFECTLY NORMAL! THE EXTRA PRESSURE IF REQUIRED AS A RESULT OF THE SPRING IN PLACE. WITHOUT THIS, THE BOOT WILL NOT 'POP' OPEN.
THE PRESSURE REQUIRED WILL EASE OVER TIME, AND YOU WILL NATURALLY ADJUST TO THIS WITHOUT EVEN REALISING.
ALL STRUTS ARE DESIGNED AND TESTED PRIOR RELEASE, TO ENSURE THEY HAVE ENOUGH POWER TO OPEN YOUR BOOT WITHOUT CAUSING DAMAGE.