Installation is straightforward and can be done with basic tools. Detailed instructions and all necessary hardware are included in the kit. You can also find installation videos on our website.

No special tools are required. Our kit includes everything you need for installation, and basic household tools like a flat-bladed tool may be needed. However, we recommend purchasing our strut clamp tool, available in four colours, to assist with a safe and smooth installation.

Yes! Our struts do not require any wiring, therefore you can use your existing key fob.

Our struts are spring loaded, once the tailgate is closed, the spring will be compressed. When you open your boot, the boot lock will release and open.

Our struts are designed to have more internal pressure, and our spring is spring-loaded. Therefore, you may expect increased stiffness when closing.

Shipping times vary depending on your location. Typically, orders are delivered within 1-3 business days in the UK and 7-10 business days for international orders.

You can place an order directly through our website by selecting your vehicle model and desired strut type, then proceeding to checkout.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

Yes, we offer international shipping to most countries. Please check our shipping policy for more details.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.

Regularly check for any signs of wear and tear and clean the struts with a damp cloth. Apply lithium grease to the ball studs periodically to ensure smooth operation.

For optimal maintenance, we recommend purchasing our strut starter kit, which includes everything you need to keep your struts in top condition.

Yes, simply wipe the struts with a damp cloth to remove any dirt or debris. For best results and to maintain the struts' protective coating, we recommend using our strut cleaning kit.

Plus, enjoy a refreshing black ice fragrance as part of the cleaning experience, leaving your car smelling as good as it looks.

We recommend checking your struts every six months for any signs of wear and tear to ensure they remain in optimal working condition.

If your struts start making noise, it could indicate the need for lubrication or that a part needs to be tightened or replaced. Please refer to our maintenance guide or contact customer support for help.

Gas struts rely on high-pressure nitrogen, which naturally contracts in colder temperatures. This can cause a temporary reduction in opening force, but performance will return to normal as temperatures rise. This is not a product fault, but a standard characteristic of gas struts.

To improve cold-weather performance, ensure the boot seals are clean and use the struts regularly to help them adapt.

Want a temperature-proof solution? Consider our electric tailgate systems, which function consistently in all weather conditions.

We offer a 14-day return policy for unused and undamaged products. Please visit our returns page for more information.

To initiate a return, please contact our customer support with your order details, and they will guide you through the process.

Yes, the product must be unused, undamaged, and returned in its original packaging. Please refer to our return policy for full details.

Yes, Emerald Struts come with a one-year warranty covering manufacturing defects. Please see our warranty page for more information.