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Delivery Information
Delivery Information
UK DELIVERIES
Standard Delivery
- Free standard UK delivery on all orders of £50 and over
- Standard delivery for orders under £50 is £3.50 for tracked 48 or £0.79 for 1st class.
- DPD Express delivery for £5.95
- Orders are delivered within 1-3 business days unless stated otherwise.
EU/ROW Deliveries
- Standard EU delivery on all European orders is £12.99
- Standard ROW Delivery is £19.99
- EU Deliveries will be delivered between 3-9 working days depending on country delivered to - full details are found on the table below.
Changing and Tracking your Delivery
We operate our UK and EU delivery service through Royal Mail & a DPD courier service, through the DPD website you will have access to tracking and changing your delivery if you need to.
- You will be notified of your delivery day and time slot from DPD by email and text message (if you have supplied a mobile number for your order)
- If you need to change your delivery day – you can do so by clicking the link on the email or text message and selecting a new option on the DPD website or app
- If you need to alter your delivery to collect from a local convenience store – you will also be able to do this through the DPD website or app
- You will also be able to track your delivery on the DPD website and app
- Changing your delivery is free of charge and quick and easy to do with DPD
- You will be able to change to a weekend delivery slot – at an additional charge
EUROPEAN UNION DELIVERIES
All orders will be shipped using our couriers, Royal Mail or DPD and will require a signature. Deliveries will take around 5-10 working days. For orders within the EU, Channel Islands and Isle of Man, delivery will be charged according to the country.
| Country | Service | Cost |
|---|---|---|
| Austria | 3-9 working days | £ 12.99 |
| Belgium | 3-9 working days | £ 12.99 |
| Bulgaria | 3-9 working days | £ 12.99 |
| Croatia | 3-9 working days | £ 12.99 |
| Cyprus | 3-9 working days | £ 12.99 |
| Czech Republic | 3-9 working days | £ 12.99 |
| Denmark | 3-8 working days | £ 12.99 / 19.99 |
| Estonia | 3-9 working days | £ 12.99 |
| Finland | 3-8 working days | £ 12.99 |
| France | 3-6 working days | £ 12.99 / 19.99 |
| Germany | 2-5 working days | £ 12.99 / 19.99 |
| Guernsey | 3-5 working days | £ 12.99 |
| Holy See (Vatican City) | 3-5 working days | £ 12.99 |
| Hungary | 3-9 working days | £ 12.99 |
| Ireland | 3-7 working days | £ 12.99 / 19.99 |
| Isle of Man | 3-5 working days | £ 12.99 |
| Italy | 3-6 working days | £ 12.99 / 19.99 |
| Jersey | 3-5 working days | £ 12.99 |
| Latvia | 3-9 working days | £ 12.99 |
| Lithuania | 3-9 working days | £ 12.99 |
| Luxembourg | 3-9 working days | £ 12.99 |
| Malta | 3-5 working days | £ 12.99 |
| Netherlands | 2-4 working days | £ 12.99 / 19.99 |
| Poland | 2-6 working days | £ 12.99 / 19.99 |
| Portugal | 4-8 working days | £ 12.99 |
| Romania | 3-9 working days | £ 12.99 |
| Slovakia | 3-9 working days | £ 12.99 |
| Slovenia | 3-9 working days | £ 12.99 |
| Spain (mainland only) | 4-8 working days | £ 12.99 / 19.99 |
| Sweden | 3-8 working days | £ 12.99 |
INTERNATIONAL DELIVERIES
International Deliveries
Due to an unexpected increase in orders we are experiencing a delay to the dispatch of items. We sincerely apologise for this delay and wish to update you of the new standard delivery timeframe which is 5-10 days from the order date. We are unfortunately unable to offer next day delivery at this time.
Orders being shipped outside of the European Union will be shipped by Royal Mail or a local courier service and will require a signature on delivery. Delivery times will vary by country:
| Country | Service | Cost |
|---|---|---|
| Argentina | 5-10 working days | £20 |
| Australia | 5-10 working days | £20 |
| Brazil | 5-10 working days | £20 |
| Bosnia & Herzegovina | 5-10 working days | £20 |
| Chile | 5-10 working days | £20 |
| China | 5-10 working days | £20 |
| Colombia | 7-10 working days | £20 |
| Egypt | 5-10 working days | £20 |
| Hong Kong (China) | 5-10 working days | £20 |
| Iceland | 5-10 working days | £20 |
| India | 5-10 working days | £20 |
| Indonesia | 5-10 working days | £20 |
| Israel | 5-10 working days | £20 |
| Kuwait | 5-10 working days | £20 |
| Malaysia | 5-10 working days | £20 |
| Mexico | 5-10 working days | £20 |
| Morocco | 5-10 working days | £20 |
| New Zealand | 5-10 working days | £20 |
| Norway | 5-10 working days | £20 |
| Peru | 5-10 working days | £20 |
| Philippines | 7-10 working days | £20 |
| Russia | 5-10 working days | £20 |
| Serbia | 5-10 working days | £20 |
| Singapore | 5-10 working days | £20 |
| South Africa | 7-10 working days | £20 |
| South Korea | 5-10 working days | £20 |
| Switzerland | 5-10 working days | £20 |
For non-European Union orders, the total cost invoiced to you will exclude United Kingdom VAT. Any customs or import duties are levied once the package reaches its destination country. Emerald Struts is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Emerald Struts has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control.
For parcels that have been returned to us as a result of custom charges not being paid, will result in a £5 admin fee being deducted from any refund.